Privacy Policy
Last Updated: June 5, 2026
info 1. Introduction
Welcome to Super Ultra (also referred to as "Lobby Up" or the "Gaming Community"). We are committed to protecting your privacy. This Privacy Policy describes how we collect, use, process, and share your information when you use our mobile application and associated web platform (collectively, the "Service").
By downloading, installing, or using Super Ultra, you consent to the collection, transfer, storage, disclosure, and other uses of your information as described in this Privacy Policy.
database 2. Information We Collect
To provide you with a high-quality gaming community experience, we collect information that you provide to us directly, as well as data generated automatically during your use of the Service:
- Account Registration & Authentication Details: Email address, password, profile name (display name), and profile photo when you sign up using Firebase Authentication. If you log in via third-party services (such as Discord or Google), we receive authentication details from those services.
- Profile & Gaming Community Data: Matchmaking preferences, toxic/toxicity ratings, game statistics, friend lists, clubs you join, posts, comments, media attachments, and message content shared within chats (stored securely in Cloud Firestore).
- Media Uploads: Video clips and images you choose to upload to share with the community (stored in Firebase Storage).
- Device & Notification Identifiers: We collect your Firebase Cloud Messaging (FCM) token to send you real-time push notifications regarding friend requests, chats, and tournament announcements.
handshake 3. Third-Party Integrations & Advertising
Our Service integrates several third-party services that collect information according to their respective privacy policies. Specifically, we work with:
Google AdMob (Google LLC): We integrate Google AdMob to show ads within the feed, streaming VOD lists, and other screens. Google AdMob uses tracking technologies, such as cookies and advertising identifiers (e.g., Apple's IDFA or Google's AAID), to collect device-specific information, location indicators, and user interactions to deliver personalized, relevant advertisements.
Firebase Services (Google LLC): We utilize Firebase Authentication, Cloud Firestore, Firebase Storage, and Firebase Cloud Messaging for core functionality. We also use Firebase Analytics and Crashlytics to monitor performance, analyze user behavior, and diagnose app crashes.
You can opt out of personalized advertising on your mobile device through your system settings (e.g., "Limit Ad Tracking" on iOS or "Opt out of Ads Personalization" on Android).
Child Safety Policy Compliance: In accordance with Google Play's Developer Policies, we publish strict standards against child sexual abuse and exploitation (CSAE). Please read our comprehensive CSAE Child Safety Standards Policy to learn more about our commitments, rules, and user reporting mechanisms.
settings 4. How We Use Your Information
We use the information we collect for the following purposes:
- To establish, maintain, and secure your user account.
- To deliver core gaming community features: matchmaking, group chats, elite clubs, and tournament leaderboards.
- To process and send real-time push notifications regarding chats, friend requests, and social updates.
- To monitor app health, troubleshoot technical problems, and optimize community engagement.
- To display non-personalized or personalized advertisements to support the free features of the app.
delete_forever 5. Account & Data Deletion Rights
We respect your control over your personal data. In compliance with Google Play and App Store guidelines, you have the right to request the deletion of your account and all associated personal data at any time.
To initiate an account and data deletion request, you can:
mail Email Request:
Contact us at support@gaming-community-a72bb.web.app. Please send from the email address registered with your account.
captive_portal Online Portal:
Use our automated portal to instantly verify and delete your account data.
Upon receiving a verified request, we will permanently delete your authentication record, user profile, uploaded media files, and associated chat history from our databases within 30 days, except where retention is legally required.
mail 6. Contact Us
If you have any questions, feedback, or concerns regarding this Privacy Policy, please contact us at:
Super Ultra Support Team
Email: support@gaming-community-a72bb.web.app